{"id":1877,"date":"2019-02-01T12:53:38","date_gmt":"2019-02-01T11:53:38","guid":{"rendered":"https:\/\/augustuscapital.es\/atencion-al-cliente\/"},"modified":"2025-09-18T11:55:50","modified_gmt":"2025-09-18T09:55:50","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/augustuscapital.es\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:30px;--awb-margin-bottom:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h2>Customer Service<\/h2>\n<p>Augustus Capital Asset Management, S.G.I.I.C., S.A. dispone de un Reglamento para la Defensa del Cliente, que regula la actividad del Servicio de Atenci\u00f3n al Cliente, as\u00ed como el procedimiento para la presentaci\u00f3n y tramitaci\u00f3n de las quejas y reclamaciones relacionadas con sus derechos e intereses legalmente reconocidos. Los inversores pueden presentar sus quejas y reclamaciones en la siguiente direcci\u00f3n a la atenci\u00f3n de:<\/p>\n<p style=\"text-align: center;\">JORGE LUIS GUERRERO FERR\u00c1NDEZ<\/p>\n<p style=\"text-align: center;\">Servicio de Atenci\u00f3n al Inversor<\/p>\n<p style=\"text-align: center;\">Tef. 976 22 06 51 <a href=\"mailto:atencioncliente@augustuscapital.es\">atencioncliente@augustuscapital.es <\/a>Plaza Arag\u00f3n 10, 10\u00aa planta, 50004, Zaragoza<\/p>\n<p>En caso de no conformidad con la Resoluci\u00f3n adoptada por el Departamento de Atenci\u00f3n al Inversor, pueden dirigirse al Comisionado para la Defensa del Inversor de la CNMV (C\/ Edison 4, 28006 Madrid).<\/p>\n<ul>\n<li>Reglamento para la defensa del Inversor de Augustus Capital Asset Management, S.G.I.I.C., S.A.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/augustuscapital.es\/wp-content\/uploads\/2022\/07\/RDC-DE-AUGUSTUS-CAPITAL-JUNIO-2022.pdf\"><u>DESCARGAR<\/u><\/a><\/p>\n<ul>\n<li>Formulario para la presentaci\u00f3n de reclamaciones\/quejas ante el servicio de defensa del cliente de Augustus Capital Asset Management, S.G.I.I.C., S.A.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/augustuscapital.es\/wp-content\/uploads\/2025\/09\/Formulario-para-la-presentacion-de-reclamaciones-quejas-ante-el-Servicio-de-Defensa-del-Cliente.pdf\"><u>DESCARGAR<\/u><\/a><\/p>\n<ul>\n<li>Gu\u00eda sobre el servicio de defensa del inversor. Folleto informativo CNMV.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/augustuscapital.es\/wp-content\/uploads\/2019\/02\/guia_servicio-de-defensa-del-inversor_folleto-informativo-CNMV.pdf\"><u>DESCARGAR<\/u><\/a><\/p>\n<ul>\n<li>Orden ECO\/734\/2004 de 11 de marzo.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/augustuscapital.es\/wp-content\/uploads\/2019\/02\/Orden-ECO-734-2004-de-11-de-marzo.pdf\"><u>DESCARGAR<\/u><\/a><\/p>\n<ul>\n<li>Gesti\u00f3n de conflictos de inter\u00e9s.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/augustuscapital.es\/wp-content\/uploads\/2021\/07\/MANUAL-GESTION-CONFLICTOS-INTERES.pdf\"><u>DESCARGAR<\/u><\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1877","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/pages\/1877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/comments?post=1877"}],"version-history":[{"count":4,"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/pages\/1877\/revisions"}],"predecessor-version":[{"id":29763,"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/pages\/1877\/revisions\/29763"}],"wp:attachment":[{"href":"https:\/\/augustuscapital.es\/en\/wp-json\/wp\/v2\/media?parent=1877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}